questionnaire

a) Clarity and coherence in the bidding phase.1234

b) Price appropriate to the quality of the service.1234

c) Price competitiveness.1234

d) Quality of the products handled.1234

e) Ease of communication with internal sales staff.1234

f) Timeliness and comprehensiveness of the replies provided by the internal sales representative.1234

a) Ease of access.1234

b) Speed of navigation on the site.1234

c) Comprehensiveness of the information available.1234

a) Ease of communication with internal staff.1234

b) Response times, urgent procedures and capacity to respond to emergencies.1234

c) Compliance with scheduled assistance intervention times.1234

d) Comprehensiveness of the information and technical solutions provided.1234

e) Competence of staff.1234

a) TDelivery time of the product or service.1234

b) Attitude of the staff (courtesy, helpfulness, etc.).1234

c) Understanding of needs and ability to interpret and focus on problems.1234

d) Availability of staff assigned to the various departments during office opening hours.1234

a) Products/services handled.1234